Terms and Conditions

Terms and Conditions

Please read carefully as purchasing a flight or gift voucher means acceptance of our terms and conditions and legally bound by them.

Barossa Valley Ballooning
Miba Holdings Pty Ltd ACN 131 664 241 ATF Ludlow Family Trust
ABN 76 820 506 039 T/A Barossa Valley Ballooning.

1. A minimum deposit of 50% is required on booking and the balance payable at least 14 days before flight day. Gift Vouchers are payable in full at time of purchase. Flight bookings made online and Gift Vouchers purchased online are payable in full at time of purchase.

2. In the event that you have to alter or cancel your booking, certain conditions and costs will apply :

Alterations and cancellations within 7 days of your flight are not permitted and the full cost of the flight will be due and forfeit.

Alterations and cancellations between 7 to 14 days of your flight are at the discretion of Barossa Valley Ballooning and the full cost of the flight may be due and forfeit.

Cancellations will incur an administration charge of $25.00 per person.

Refunds are not available for bookings held on system for longer than 6 months.

Lateness resulting in missed flight or failure to show on flight day will be considered cancellation and the full cost of the flight will be due and forfeit.

Passengers should make their own enquiries in respect of Travel Insurance if they are concerned they may not, for any reason, be able to attend their booked flight.

Flight Bookings are valid for 12 months from date of purchase.

Flight Bookings and Gift Vouchers are transferable.

Gift Vouchers are strictly valid until the Expiry Date shown on the Voucher and you must fly within the period. Please note that ballooning is weather dependent and it may take several attempts to fly and Voucher holders need to book well in advance of the Expiry Date. Gift vouchers are unable to be extended beyond the expiry date shown on the Voucher for any reason, and it is the holder’s responsibility to book and fly within the valid period.

Summer and Autumn and Winter and Spring 30 Day Special :

Gift Vouchers purchased during the ‘Summer 30 Day Special’ and ‘Autumn 30 Day Special’ and ‘Winter 30 Day Special’ and ‘Spring 30 Day Special’ offer are strictly valid for twelve months from date of purchase and until the Expiry Date shown on the voucher. Not available with any other discounts/offers. All other Gift Voucher terms and conditions still apply.

Gift Vouchers are not refundable in part or full and cannot be redeemed for cash.

Normal procedures and booking conditions apply to Gift Vouchers once flight day is booked.

3. In the event that Barossa Valley Ballooning cancels the flight :

Optimum conditions must be present before Barossa Valley Ballooning will proceed with a flight as safety is the prime consideration at all times. If adverse weather is forecast or, other safety or operational conditions cannot be met Barossa Valley Ballooning will cancel the flight and passengers will be invited to rebook for another day. Alternatively, a refund (less $25.00 administration fee per  person) can be requested excluding Gift Voucher holders who must reschedule.

Refunds are not available for bookings held on system for longer than 6 months.

Barossa Valley Ballooning does not accept any liability for travel and accommodation or any other costs incurred through flight cancellation.

4. Children (6-16 years) must be accompanied by an adult.

5. Where we fly, who can fly :

i)  An alternative flight path (i.e. along the Murray River) may be chosen in the case of inclement weather conditions in the Barossa.

ii)  We do not fly pregnant ladies – please rebook for a later day or transfer your voucher to someone else.

iii) We require all passengers are able to climb into and out of the basket unaided using the footholds in the basket side, should not have had recent surgery or should have consulted their Medical Practitioner if in any doubt about their suitability to go ballooning.

iv) Those over 110kg may be able to fly but must contact Barossa Valley Ballooning before purchasing a Gift Voucher or Booking a Flight.

6. We are not permitted to fly the disabled for safety reasons – it is a requirement that passengers are able to climb into and out of the basket unaided.

7. All personal belongings of passengers are carried at their own risk.

8. The Barossa Valley Ballooning Passenger Registration Form must be completed and signed on the morning before the flight.

9. Flights are scheduled for approximately one hour but your Pilot has ultimate discretion.

10. Copyright of photographs and films taken by Barossa Valley Ballooning during the tour will be retained by Barossa Valley Ballooning and, may be used in any medium for publicity without prior consent or payment.

11. Barossa Valley Ballooning operates under Air Operator’s Certificate number 1-9KZLV-01 issued by the Civil Aviation Safety

12. Prices, Inclusions and Terms and Conditions are subject to change without notice.